Engaging the community online
The City of Nedlands in Western Australia is communicating with residents via an online engagement hub – which has become something of a success story since launching in March 2016.
Social media engages community
Upper Lachlan Shire Council in New South Wales has developed its Facebook page as a tool to actively engage with the community.
Community leads on park design
Moree Plains Shire Council in New South Wales has trialled a new community consultation process to help inform the design of a park and family meeting place in a disadvantaged area of Moree.
Customer journey mapping fixes the pain
In its bid to create great customer experiences, Lake Macquarie City Council in New South Wales is using customer journey mapping to systematically identify and remove ‘pain points’ in its service and information pathways.
Storytelling achieves best practice in aged care
Roper Gulf Regional Council in Northern Territory is putting a focus on learning about and recording the stories of clients in its remote Aged Care facilities, and the results are being recognised at a national level.
New contact centre connects citizens
Manningham Council in the greater Melbourne area recently launched a new customer service contact centre as part of its commitment to become a higher performing and more contemporary organisation.
Web portal connects residents and council
The City of Rockingham in Western Australia has developed an online portal that residents can tailor to their specific interests and use to provide direct feedback to the City.
Disability inclusion framework for local government
The University of Technology Sydney Institute for Public Policy and Governance (UTS:IPPG) has released a resource for local government to improve the social and economic inclusion of people with disability.
New standard in community engagement
The Tasmanian community of Glenorchy will have a say and contribute to the decisions that affect it in the future, with the recent launch of a new international best-practice Community Engagement Framework.
Inclusive tourism on the rise
A recent forum held in Parkes Shire in New South Wales discussed the growing market for tourism and travel by ageing people and those with disabilities and how councils can help.
Working together to improve service
The Town of Victoria Park in Western Australia is taking customer service to the next level, focusing on building relationships with the community to provide services that suit customers’ needs.
Recreation centre success
Campbelltown City Council in the eastern suburbs of Adelaide has successfully redeveloped an out-dated recreation centre to become a major regional facility.