Home » Electronic signature solution automates Townsville’s workflow

Electronic signature solution automates Townsville’s workflow

With more than 1,200 staff working in a number of different locations, Townsville City Council has installed a digital signature appliance. CoSign provides Townsville with an integrated solution to improve workflow, enhance document security and enable paperless business processes within Council and with its third party suppliers.

Installed by Algorithmic Research (ARX), a leading worldwide provider of electronic signatures and data security solutions, CoSign has revamped Townsville’s entire approval process. The technology allows users to replace handwritten signatures, sealing documents written in Word, Excel and PDF, with legally binding electronic signatures.

Townsville’s Manager Corporate Information and Support, Jim Cornall, said that prior to the installation of CoSign, management and staff were caught up in the traditional approval process faced by many companies around the world.

“Even though documents were drafted in Word, they still had to be printed for signing purposes,” he said.

“Using CoSign, we can now electronically sign documents within the applications we use daily.”

Jim Cornall said that relying less on paper based processes means Council is saving time and money. Council now aims to use the desktop for all processes, distribution and delivery of correspondence and data.

Jim Cornall said that Council was attracted to the simplicity and ease of use of the appliance.

“CoSign was up and running the same day it was connected to our network,” he said. “This meant our staff could start signing documents right away.”

CoSign’s standard electronic signatures are a mature and proven technology, which ensures signer authenticity, data integrity and non repudiation of documents.

For further information contact Townsville City Council on (07) 4727 9000 or Mike Eyal at CoSign on 1800 305 175.

Digital Editions


  • From books to bots

    From books to bots

    Tenterfield Library is proving that technology is more than just tools and devices. From coding and robotics to tech support, the Library has become a…

More News

  • Myers resigns for health reasons

    Myers resigns for health reasons

    Wollongong’s Councillor Tiana Myers has resigned, as a Ward Three Councillor for City Council due to health reasons. Cr Myers was elected to Council in 2024 with a focus on…

  • Acknowledging women’s role in councils

    Acknowledging women’s role in councils

    Council representatives from across the state gathered in Sydney today for Local Government NSW’s (LGNSW) International Women’s Day event. Mayor Darcy Byrne, President of LGNSW, said the event was an…

  • Kylie Davies beats strong field

    Kylie Davies beats strong field

    Flinders Shire Council is pleased to announce the appointment of Kylie Davies as its new Chief Executive Officer. Ms Davies will start in the role on 13 April following a…

  • Leaving on a high

    Leaving on a high

    Mount Alexander Shire Council’s Chief Executive Officer Darren Fuzzard will end his tenure at the council in July 2026, marking ten years of service to the organisation and community. Mr…

  • Safety first for transport corridor

    Safety first for transport corridor

    Traversing a major Townsville transit corridor spanning three suburbs will soon be safer for motorists, cyclists and pedestrians, with Townsville City Council commencing a $3.8 million upgrade of Hugh and…

  • Creating long-term employment pathways

    Creating long-term employment pathways

    The Shire of Carnarvon is creating long-term employment pathways and strengthening workforce capability through its participation in the Remote Jobs and Economic Development (RJED) Program, a national initiative designed to…

  • Cool summer plan for Campbelltown

    Cool summer plan for Campbelltown

    Extreme heat is the biggest killer of natural disasters in Australia, exceeding that for any other environmental disaster combined, including floods, storms, bushfires and cyclones. While high temperatures pose risks…

  • Bathurst has it’s scrap together

    Bathurst has it’s scrap together

    Bathurst Regional Council has successfully concluded its ‘Let’s Get Our Scrap Together’ campaign, launched on 1 September 2025 with funding from the NSW Government and delivered in collaboration with NetWaste…

  • Baw Baw acting CEO tenure extended

    Baw Baw acting CEO tenure extended

    Baw Baw Shire Council has extended the contract of Acting Chief Executive Officer Sally Jones until 30 June 2026. The matter was considered as a confidential item in the late…

  • Farewell to a much-loved bridge

    Farewell to a much-loved bridge

    Narrabri Shire Council hosted a special community farewell event in mid-January, Brekkie on the Bridge, ahead of the upcoming demolition of the Violet Street Bridge. The event brought together community…