A software package which monitors, records and responds to customer requests, has taken out the overall National Award for Baw Baw Shire Council in Victoria.
Also the winning category of Management Best Practice, Baw Baw’s Customer Action Request System (CARS) monitors and responds to customer requests and allows this information to then be fed into Council’s planning processes. The system was developed in-house at Baw Baw and has the added bonus of being applicable elsewhere. It has already been sold to Councils in Victoria and has attracted interest interstate.
“We are thrilled to receive this most prestigious award which reflects on the staff at the Baw Baw Shire Council,” said John Dyer, Chief Executive Officer at Baw Baw. “Given the changes seen in Local Government, this Council saw the need early to be innovative in its approach, with the old way of doing things no longer being applicable.”
Consistent and accurate information is readily available across the Shire which includes larger urban centres like Warragul, numerous small townships, tourist routes including snowfields and extensive farming areas.
For further information contact Gary Gaffney, on (056) 242 444.
