Home » Beyond RTC’s – Field Officer Network

Beyond RTC’s – Field Officer Network

Smaller communities will be better able to plan, establish and run their Rural Transaction Centres with the recent establishment of a Rural Transaction Centre (RTC) Field Officer Network. The Field officers will provide support and assistance to communities on the ground on an on-going basis.

The Network is part of a range of Programme enhancements to assist communities to establish RTCs.

It will provide communities with comprehensive and coordinated support and mentoring at every stage in the development and operation of their RTCs.

The field officers will actively promote the RTC Programme to individual communities, councils and regional organisations.

Field officers will also facilitate the development of individual business plans in consultation with communities and develop service agreements with RTC service providers.

They will also provide on going operational and management support for existing RTCs, including arranging access to appropriate professional and technical advice if required.

The network is managed by Brisbane based firm GRM on behalf of the RTC Programme and will provide between 12-15 full-time field officers who will be based in regional centres.

The network is expected to be operational from February.

The RTC Programme continues to gain momentum with the opening of a new Centre at Blackbutt, Queensland on 12 December, bringing the total number of operating RTCs to 20.

The Blackbutt RTC will provide the community and surrounding districts with services including Medicare easyclaim, Electricity Credit Union, Q-GAP, Centrelink, photocopying, Internet access, secretarial and business support and an interview room for visiting professionals.

Minister for Regional Services, Territories and Local Government, Senator Ian Macdonald and the Federal Member for Blair, Mr Cameron Thompson were on hand to congratulate the community and the Nanango Shire at the opening.

If you would like to discuss arrangements for field officer assistance or want information about the RTC Programme, please telephone the RTC Secretariat on freecall 1 800 038 160.

Digital Editions


  • Farewell to a much-loved bridge

    Farewell to a much-loved bridge

    Narrabri Shire Council hosted a special community farewell event in mid-January, Brekkie on the Bridge, ahead of the upcoming demolition of the Violet Street Bridge.…

More News

  • Farmers urged to register for rural aid

    Farmers urged to register for rural aid

    Farmers across Australia – particularly those in disaster-impacted regions – have been strongly encouraged to register with Rural Aid now, as ongoing natural disasters and worsening weather conditions continue to…

  • Coonabarabran VIC punches above it’s weight

    Coonabarabran VIC punches above it’s weight

    Warrumbungle Shire Council has welcomed new data confirming the Coonabarabran Visitor Information Centre as one of the top three performing Visitor Information Centres in New South Wales. Official figures released…

  • Storm-proofing Seymour River Bridge is long overdue

    Storm-proofing Seymour River Bridge is long overdue

    If I had a dollar for every time I saw the question, “Is the Seymour River Bridge open?” on social media, the upgrade to that stretch of road might already…

  • Newcastle Lord Mayor resigns

    Newcastle Lord Mayor resigns

    Newcastle Lord Mayor Cr Ross Kerridge resigned from his role as Lord Mayor of Newcastle in early February. The Lord Mayor wrote to City of Newcastle CEO Jeremy Bath to…

  • Unwavering support and thanks in Bondi aftermath

    Unwavering support and thanks in Bondi aftermath

    Councils across NSW are being encouraged to continue to provide direct support for the Waverley community in the wake of December’s devastating terrorist attack at Bondi while Waverley has paid…

  • Redlands Koala population stable

    Redlands Koala population stable

    Redland City Council has become the first local government in south-east Queensland – and within the koala’s federally-listed northern endangered range – to report stabilisation of its city-wide koala population.…

  • Looking for “Red Fleet” Solutions

    Looking for “Red Fleet” Solutions

    The Country Mayors Association of NSW (CMA) has met with NSW Emergency Services Minister the Hon Jihad Dib MP about the Red Fleet issue, which refers to local Councils currently…

  • Three small changes making big differences in grand programs

    Three small changes making big differences in grand programs

    Local government grant programs are designed to create community impact. Yet for many councils, the effectiveness of those programs is shaped less by intent and more by the processes that…

  • Alice skating program a success

    Alice skating program a success

    Free ice skating, packed programs and smiling faces have marked the end of a hugely successful school holiday program delivered through a partnership between Alice Springs Town Council, the Northern…

  • Supporting Waverley

    Supporting Waverley

    Councils across NSW are being encouraged to continue to provide direct support for the Waverley community in the wake of December’s devastating terrorist attack at Bondi. In the aftermath of…