Victoria’s Mornington Peninsula Shire has made customer service its number one priority by opting to implement an innovative new Customer Relationship Management (CRM) solution. Covering some 720 square kilometres, Mornington Peninsula Shire has a population of more than 120,000 people.
The Australian solution, called Merit CRM, will enable Mornington Peninsula Shire to deliver superior customer service through comprehensive end to end management of its customer’s diverse requirements. Merit CRM’s powerful workflow and reporting capabilities, coupled with its integration to Council’s rates, document management, and GIS systems, will ensure increased customer satisfaction and operational efficiency. This means the right people will give the right response to the customer at the quickest possible time.
“Customer service is of great importance to us,” said Greg Brough, Head of Customer Services at Mornington Peninsula Shire. “The Merit CRM system is a solid product that will enable the Shire to better serve its community.”
Mornington Peninsula Shire had evaluated many solutions over the past six months and had conducted a competitive process to find the best system to meet its requirements.
“Perhaps the most significant thing about the Merit system and company is that they have obviously listened to their customers and incorporated that feedback into their product,” Greg Brough said.
Merit Technology is a leading provider of solutions for government operations. Merit CRM is used by other Councils, including Kingston, Greater Dandenong, Banyule and Yarra as well as by water authorities, such as South East Water, Westernport Water and Coliban Water. Merit CRM will go live at Mornington Peninsula Shire on 31 March.
For further information, please contact Campbell Angus on 1300 722 234, cangus@merit.com.au or visit Merit’s Web site at www.merit.com.au.
* Copy supplied by Merit Technology
