In March, Redland City Council adopted a new organisational development plan aimed at ensuring Council is a sustainable and effective organisation well into the future, with clever and caring people.
Located on the southern coast of Moreton Bay in southeast Queensland, Redland is part of the fastest growing area in Queensland, and is one of the fastest growing areas in Australia.
Developed by CEO Gary Stevenson, in consultation with staff and elected members, the new organisational development plan refines Council’s vision and sets a strategy for the next three years.
It includes some changes to the corporate structure, including the creation of new departments for Regulatory Services and Governance.
Gary Stevenson said the changes are aimed at improving customer service and internal processes.
“By separating our regulatory activities from the Customer Services Department and creating a new Regulatory Services Department, we will be able to ensure adequate resources are allocated to this important operational area,” he said.
“One of the key shifts will be a greater emphasis on awareness and education in the community, so that Council’s regulatory role is better understood, and we can move more from enforcement to education.”
The new Governance Department will better integrate and manage the various governance functions of Council, providing improved internal processes.
Gary Stevenson said the new organisational development plan includes outcomes from strategic planning sessions with Councillors, and addresses many issues identified by a recent staff survey.
“Staff certainly took the opportunity to have input into the draft plan, with 71 submissions received and taken into consideration before the final draft was presented to Council,” he said.
“We now have a clear direction for the organisation.
“With all of our team now heading in the same direction, our work will be better managed and will yield more sustainable and effective outcomes.
“The four key objectives of the plan – sustainable, effective, clever and caring – will underpin everything we do and will ultimately shape our organisational culture.”
Council is now undertaking a national search to recruit four General Managers to head up the currently vacant Customer Services and Corporate Services Departments and the newly created Regulatory Services and Governance Departments.
For further information contact Gary Stevenson on (07) 3829 8999.
