Home » Planning on better customer service

Planning on better customer service

Mornington Peninsula Shire in Victoria is further improving planning processes by introducing a dedicated pre-application service.

The Shire stacks up well on a Victorian state average in terms of planning applications processed per month (71 percent versus 64 percent), but it is looking to further enhance the process.

A dedicated Counter Planner position was recently added to the Shire’s team to provide the pre-application service.

The Counter Planner is available for appointments to provide valuable pre-application advice to our community prior to the lodgement of planning applications and other planning related matters.

This will enable applicants to discuss their proposal in detail, gain advice, and have opportunity to make any changes to their application prior to submission in line with Council’s requirements.

This service is expected to result in a more efficient processing of planning applications due to the discussion and negotiation happening at the start of the process.

The community can make a 45-minute appointment with the Counter Planner to discuss proposals or other related planning enquiries through a dedicated appointment schedule. 

Digital Editions


  • Creating long-term employment pathways

    Creating long-term employment pathways

    The Shire of Carnarvon is creating long-term employment pathways and strengthening workforce capability through its participation in the Remote Jobs and Economic Development (RJED) Program,…

More News

  • Toolkit provides resources for staff to live values

    Toolkit provides resources for staff to live values

    Organisational values are at the core of every workday and task and Bundaberg Regional Council has developed a practical tool kit to support its workforce and promote its values. The…

  • New system for Blacktown

    New system for Blacktown

    Blacktown City Council has launched DAISY, a new digital planning assistant designed to help residents better understand planning requirements and prepare residential development applications. DAISY, which stands for Development Application…

  • NSW mourns long-serving Governor

    NSW mourns long-serving Governor

    On behalf of the family of Dame Marie Bashir, I am saddened to share the news of her passing. Married to Sir Nicholas Shehadie AC OBE for 61 years, and…

  • Jack Iori honored by the Hills.

    Jack Iori honored by the Hills.

    The Hills Shire Council has officially named the grandstand at Kellyville Memorial Park Community Centre the Jack Iori Grandstand, recognising the enormous impact Jack Iori OAM has had on rugby…

  • Farmers urged to register for rural aid

    Farmers urged to register for rural aid

    Farmers across Australia – particularly those in disaster-impacted regions – have been strongly encouraged to register with Rural Aid now, as ongoing natural disasters and worsening weather conditions continue to…

  • Coonabarabran VIC punches above it’s weight

    Coonabarabran VIC punches above it’s weight

    Warrumbungle Shire Council has welcomed new data confirming the Coonabarabran Visitor Information Centre as one of the top three performing Visitor Information Centres in New South Wales. Official figures released…

  • Storm-proofing Seymour River Bridge is long overdue

    Storm-proofing Seymour River Bridge is long overdue

    If I had a dollar for every time I saw the question, “Is the Seymour River Bridge open?” on social media, the upgrade to that stretch of road might already…

  • Newcastle Lord Mayor resigns

    Newcastle Lord Mayor resigns

    Newcastle Lord Mayor Cr Ross Kerridge resigned from his role as Lord Mayor of Newcastle in early February. The Lord Mayor wrote to City of Newcastle CEO Jeremy Bath to…

  • Unwavering support and thanks in Bondi aftermath

    Unwavering support and thanks in Bondi aftermath

    Councils across NSW are being encouraged to continue to provide direct support for the Waverley community in the wake of December’s devastating terrorist attack at Bondi while Waverley has paid…

  • Redlands Koala population stable

    Redlands Koala population stable

    Redland City Council has become the first local government in south-east Queensland – and within the koala’s federally-listed northern endangered range – to report stabilisation of its city-wide koala population.…