Infor®, the industry cloud company, announced Riverina Water’s deployment of their Infor CloudSuite Public Sector Customer and Billing modules as part of its ambitious digital transformation project.
The company said there are early, positive signs for the organisation that should have a flow-on effect with customers set to reap the rewards of real-time transaction capabilities anywhere, anytime and on any device.
In a survey earlier this year across its supply area of Wagga Wagga City, Lockhart Shire and parts of Greater Hume and Federation council areas, overall satisfaction with customer service scored 4.69 out of 5. As a winner of the prestigious Sam Samra Award for Most Improved Local Water Utility in New South Wales (NSW), Infor will be instrumental in helping Riverina Water better manage costs, secure IT investments and improve service delivery to more than 77,000 customers by retiring legacy systems and moving to the cloud.
Infor CloudSuite Public Sector, which includes Infor Financials and Supply Management, Infor CIS Billing, Infor Enterprise Performance Management (EPM) (for integrated planning, budgeting, forecasting and financial consolidation, business intelligence and analytics), was selected following a competitive tender process in a bid to ensure that Riverina Water is well-positioned to operate in an increasingly digital world, while supporting efficient work processes, procedures, and service delivery – both internally and externally.
“We’re pleased that Infor has been able to deliver on the first phase of our transformation program. The system has only been in production for two months and we’re already seeing tangible benefits with a number of manual processes now automated. I’m looking forward to seeing how it will further benefit our customers into the future,” Riverina Water CEO Andrew Crakanthorp said.
“Infor plays an important role as a trusted partner in our commitment to providing safe and reliable drinking water to an ever-growing community. Infor was selected for its deep water industry experience and a cloud offering that’s flexible, agile, secure and customisable – all ingredients of the right industry-specific solution for our needs as we look to strengthen service delivery and enhance our standing as a customer-centric organisation with best-in-class customer service,” Crakanthorp said. “Importantly, we see this as a long-term partnership that will help meet our strategic goals.”
Riverina Water is planning for future rollouts of Infor solutions, including asset management, financials, supply chain management and Infor’s managed service, CareFor.
