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  • Focusing on the customer

    After its election in 1995, the new Government introduced its Customer Commitment Program. The aim was to establish the ACT public service as a model…

  • Professional and ethical

    Reforms to the ACT public service have created a flatter organisation. This has seen the removal of the unhelpful, heavy bureaucracy that existed a few…

  • Regional involvement

    Chief Minister, Kate Carnell, said that her Government is keen to promote the national capital in the context of the broader region. “We are committed…

  • A healthy community

    The ACT has a relatively young and healthy population and, on average, the healthiest population of any State or Territory in Australia. As part of…

  • Optimum service delivery

    The ACT’s unique role of providing both State Government and Local Government services has a number of advantages. These include the following. With a single…

  • Fingertip information and services

    With the ultimate aim of providing equity and access to services, in 1997 the ACT Government launched AUSTOUCH kiosks. The kiosks, located in high pedestrian…

  • Zero waste Canberra’s goal

    The introduction of a new waste management service based on contracting has been well received by the Canberra community. It has proved so effective the…

  • Commercially sound urban park management

    In 1994, management of Canberra’s 5,000 hectares of urban open space, including parks, playgrounds and verges, was identified as an area which could deliver new…

  • LGA.net launched in SA

    A new intranet for South Australian Councils was launched by Local Government Association President, Mayor Rosemary Craddock, at the LGA’s half yearly general meeting in…

  • Giving youth a voice

    According to Vicki James, Community Development Officer with Port Lincoln City Council, enabling young people to establish and determine the procedures of a Youth Council…

  • Editorial

    In our January editorial, we wrote that, whether people choose to recognise 1 January 2000 or 1 January 2001 as the start of the new…

  • President’s comment

    In each edition, we feature the views of a Local Government Association President. The following is from Margaret Vigants, President Local Government Association of the…

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