News
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Web portal connects residents and council
The City of Rockingham in Western Australia has developed an online portal that residents can tailor to their specific interests and use to provide direct…
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A message to all local governments from the APS Benefits Group*
FREE Hour of Power lunchtime Financial Literacy Seminars. The APS Benefits Group is a not for profit co-operative that provide personal and financial services. All…
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New contact centre connects citizens
Manningham Council in the greater Melbourne area recently launched a new customer service contact centre as part of its commitment to become a higher performing…
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Storytelling achieves best practice in aged care
Roper Gulf Regional Council in Northern Territory is putting a focus on learning about and recording the stories of clients in its remote Aged Care…
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Customer journey mapping fixes the pain
In its bid to create great customer experiences, Lake Macquarie City Council in New South Wales is using customer journey mapping to systematically identify and…
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Community leads on park design
Moree Plains Shire Council in New South Wales has trialled a new community consultation process to help inform the design of a park and family…
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Social media engages community
Upper Lachlan Shire Council in New South Wales has developed its Facebook page as a tool to actively engage with the community. The Council was…
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Architectural success behind first AFL game in Ballarat*
The first of hopefully many AFL games was played at Mars Stadium in the Victorian regional capital of Ballarat in August. Featuring the Eureka grandstand…
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Community encouraged to think big
Narrabri Shire Council in northern New South Wales has engaged a diverse cross section of its community to help inform future planning. In late 2016…
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Corporate Real Estate – Management and Systems*
A familiar debate within all medium to large organisations centres on whether there are benefits to outsourcing requirements for property services compared to managing them…
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Engaging the community online
The City of Nedlands in Western Australia is communicating with residents via an online engagement hub – which has become something of a success story…
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Future directions – By Waudi Tahche, General Manager People and Culture, Cardinia Shire Council
In February, Cardinia Shire Council was awarded Gold accreditation under the global Investors in People Standard, until 2019. We were extremely proud to be the…
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