News
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Inclusive tourism on the rise
A recent forum held in Parkes Shire in New South Wales discussed the growing market for tourism and travel by ageing people and those with…
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Dashboard provides economic insight
The City of Adelaide has launched an online economic insight tool that provides reliable data to improve decision-making. The Economic Insights Dashboard includes data on…
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New standard in community engagement
The Tasmanian community of Glenorchy will have a say and contribute to the decisions that affect it in the future, with the recent launch of…
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Disability inclusion framework for local government
The University of Technology Sydney Institute for Public Policy and Governance (UTS:IPPG) has released a resource for local government to improve the social and economic…
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Web portal connects residents and council
The City of Rockingham in Western Australia has developed an online portal that residents can tailor to their specific interests and use to provide direct…
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A message to all local governments from the APS Benefits Group*
FREE Hour of Power lunchtime Financial Literacy Seminars. The APS Benefits Group is a not for profit co-operative that provide personal and financial services. All…
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New contact centre connects citizens
Manningham Council in the greater Melbourne area recently launched a new customer service contact centre as part of its commitment to become a higher performing…
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Storytelling achieves best practice in aged care
Roper Gulf Regional Council in Northern Territory is putting a focus on learning about and recording the stories of clients in its remote Aged Care…
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Customer journey mapping fixes the pain
In its bid to create great customer experiences, Lake Macquarie City Council in New South Wales is using customer journey mapping to systematically identify and…
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Community leads on park design
Moree Plains Shire Council in New South Wales has trialled a new community consultation process to help inform the design of a park and family…
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Social media engages community
Upper Lachlan Shire Council in New South Wales has developed its Facebook page as a tool to actively engage with the community. The Council was…
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Architectural success behind first AFL game in Ballarat*
The first of hopefully many AFL games was played at Mars Stadium in the Victorian regional capital of Ballarat in August. Featuring the Eureka grandstand…
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