News
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Quality assurance and performance monitoring*
By Helen Masters, Managing Director, Infor Pacific Local Governments have never been under more pressure to consistently provide high-quality services to ratepayers and other stakeholders.…
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New search system up to the challenge
The City of Gosnells has become the first local government in Western Australia to use iFerret, an Australian-developed system for searching ‘real world’ information from…
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Rural council gets top safety accreditation
The small, rural Flinders Shire Council in western Queensland is one of only a few councils across Australia that has received Federal Safety Accreditation from…
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New South Wales celebrates its best
On Thursday 6 April, over 300 local government professionals celebrated the outstanding achievements of the sector at Local Government Professionals Australia, NSW’s flagship event The…
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Internal restructure drives cultural change
The City of Mount Gambier has undergone a major internal organisational restructure, in line with its resident-driven Community Plan. The plan is based on the…
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Fewer snags for contact centre customers
Newcastle City Council residents are showing their appreciation for the improved services and reduced wait times at the council’s Customer Contact Centre. A complaint about…
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Strengthening the workforce
The Shire of York in Western Australia has strengthened its Human Resources processes to benefit employees and the community. The Shire of York is located…
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The importance of a friendly face
At the City of Nedlands in Western Australia, Customer Services Officer Judy Denton has long provided a friendly and trusted presence for residents. In her…
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New tool for emergency management
Sydney Coastal Councils Group (SCCG) has released an Emergency Management Health Check Tool for all local councils in New South Wales. The emergency management project…
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Reporting online
The City of Canning in Western Australia has launched a new web portal that allows residents to efficiently report issues and lodge enquiries. The City…
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Councillors go electronic
In a continued bid to cut costs, City of Greater Geraldton councillors have gone paperless. All correspondence at the Western Australian council is now sent…
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Employee scheme rewards good ideas
Glenorchy City Council in Tasmania has launched a scheme to reward employees for ideas that improve Council operations, work practices and service to ratepayers and…
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