News
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The importance of a friendly face
At the City of Nedlands in Western Australia, Customer Services Officer Judy Denton has long provided a friendly and trusted presence for residents. In her…
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New tool for emergency management
Sydney Coastal Councils Group (SCCG) has released an Emergency Management Health Check Tool for all local councils in New South Wales. The emergency management project…
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Reporting online
The City of Canning in Western Australia has launched a new web portal that allows residents to efficiently report issues and lodge enquiries. The City…
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Councillors go electronic
In a continued bid to cut costs, City of Greater Geraldton councillors have gone paperless. All correspondence at the Western Australian council is now sent…
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Employee scheme rewards good ideas
Glenorchy City Council in Tasmania has launched a scheme to reward employees for ideas that improve Council operations, work practices and service to ratepayers and…
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Questions to ask yourself when buying or implementing payroll or HR software*
Buying and implementing new software for your organisation can be a daunting task. When you couple it with the fact that the new software will…
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Volunteers bolster healthy lifestyle program
In the City of Holdfast Bay in South Australia, volunteers are helping to deliver important council programs whilst gaining on-the-job training. When Commonwealth funding for…
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Universal design means access for all*
Access Institute sets the benchmark for access and universal design education and training relating to the built environment. We create a dynamic and energised training…
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Practical skills for policy professionals*
The University of Technology Sydney’s Institute for Public Policy and Governance (UTS:IPPG), incorporating the Centre for Local Government (UTS:CLG), has launched a new postgraduate course…
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Outstanding customer service
The City of Melville in Western Australia has received outstanding results for customer service. Assessed by the country’s leading independent customer service organisation − the…
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Regional shire breaks the mould
The Shire of Dardanup in Western Australia is bracing for unprecedented urban and industrial expansion, and is innovating to meet the challenges that come with…
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Future directions – Darrin Cunningham, Economic and Community Development Manager, Kentish Council
Latrobe and Kentish Councils in North West Tasmania have embarked on an ambitious program to increase their efficiency and financial position by sharing systems, assets…
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