Many councils in Australia enthusiastically started migrating their paper-based processes to online environment and created a few electronic forms. However, progress has stalled and the councils were unable to extract further value from their digital transformation move. Why?
According to Delloite University Press report, cost and budget pressures are the most prominent drivers of digital transformation. But before a council can start saving money it needs to invest. With competing priorities on their hands, not all councils are able to allocate the necessary information and communication technology (ICT) budget at once and the lack of common guidelines in terms of effort and costs doesn’t help.
Creating an online electronic form is not as simple a task as it might seem. To deliver high-quality user experience, as expected by the new, technology-savvy citizen, a council has to gather a dynamic team that has knowledge in graphic design and online styles, responsiveness (access on any web-enabled device), usability, accessibility (Web Content Accessibility Guidelines compliance), smartforms and integration technology, front and back-end application processing, security, availability and maintainability.
It is hard to maintain the appropriate expertise internally on a long-term basis. This fact may also explain why many councils have several underlying technologies for online application processing.
Someone had started the development, then moved on.
To address all of the above, Fifth Ocean Technologies has developed a comprehensive Digital Transformation Accelerator Program. This program is based on our almost decade-long specialised expertise in transitioning government agencies from paper-based processes into full online transactional environments.
The main goal of the DT Accelerator Program is to achieve a controlled, repeatable and measurable implementation process that can be executed within limited operational budgets.
To learn more about how Fifth Ocean Technologies can help your council to increase service-level standards, improve interactions with citizens, and raise efficiency and transparency of your application process, visit: www.fifthocean.com.au/eforms/accelerator.
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