Kiama residents in New South Wales can now SMS their library to get faster answers to their questions Kiama’s SMS info@your library is both a new service and new concept in information access.
Kiama Library Manager, Bobbie Miller, said the concept was prompted by the goal of making information access possible through mobile phones.
“While our target demographic for this service was people aged 12 to 25 years, however, the project has been used by clients of all ages,” she said. “It works by short message service (SMS) questions to the library and we guarantee a response within 24 hours, with responses usually made on the same working day.”
Staff can respond by using the library’s mobile phone or through the Internet using Telstra’s web to text service Web Notes. The SMS service provides another point of access to clients who need information yet are unable to come into the library in person.
Bobbie Miller said library staff are proud to be part of Kiama Council’s commitment to provide quality community services by developing new and innovative points of information access.
For more information contact Manager Kiama Library, Bobbie Miller, on (02) 4233 1133 or email bobbiem@kiama.nsw.gov.au
