Redland Shire Council has taken out the 2006-07 Local Government Mutual (LGM) Risk Management Excellence Award. Presented at the Local Government Association of Queensland (LGAQ) Annual Conference in August, the award recognises innovation and initiatives in risk management.
LGM is an insurance scheme owned by member Councils and managed by the LGAQ.
Redland’s award builds on its success from 2005-06, when the risk management team received a commendation and trophy from LGM for significant achievements.
Redland Shire CEO, Susan Rankin, said it is a very significant award for Council and the local community.
“A number of the initiatives were based on responses to our annual customer survey on our effectiveness and customer satisfaction,” she said.
Redland received the risk management award for its innovative tracking system. LGM believes this system will have significant benefit to other Councils.
“Council developed a spatial imaging claims tracking system,” Susan Rankin said. “The system tracks the geographical location of incidents or claims, enabling the tracking and management of incidents as well as the planning of works.”
Council’s submission also included the production of newsletters that educate managers and staff about risk management; and posters to increase awareness and stimulate thinking about the identification and control of risk. Facility users’ insurance guidelines were also produced.
“These guidelines aim to eliminate the potential for legal action against Council due to a misunderstanding of terms and conditions of the Casual User Liability Insurance Policy,” Susan Rankin said.
For further information contact Warren Van Wyk, Redland’s Manager Corporate Planning, Performance and Risk, on (07) 3829 8577.
