Trained mediators demonstrate effective communication techniques in and out of mediation. They are better able to listen, facilitate group discussions, manage conflict, negotiate and support others in dispute.
The Australian Commercial Disputes Centre (ACDC) has heard about the benefits first hand from Local Government environmental planners and human resources professionals who have attended ACDC mediation training. The subtle differences experienced by Councils with highly skilled communicators and negotiators further enhance the proactive steps taken by Councils to mediate community and internal disputes.
Judith Portelli, Senior Planner at Blacktown City Council, and an ACDC accredited mediator says she uses the skills informally to address matters in meetings with developers and residents.
“I have been more goal focused at meetings and, consequently, they have produced better outcomes,” she said.
Linda Perrine, Place Manager at Parramatta City Council, said that once you are trained as a mediator these skills are transferable to work and community relationships for both the simple and more complex communication challenges.
“As a facilitator, coordinator and project manager these skills have proven to be invaluable as I go about dealing with people across Council, other government departments, business and residential communities,” Linda Perrine said. “You don’t just wait for the opportunity to mediate. It will be part of your style and actions in all facets of life.”
Details of the next ACDC mediation training courses in Sydney and Coffs Harbour are provided in the insert included with the New South Wales copies of this edition of Local Government FOCUS. ACDC will also be delivering mediation training in Melbourne in late February 2007.
For further information contact Steve Gibbeson, Training Manager at ACDC, on (02) 9267 1000 or visit www.acdcltd.com.au.
*Copy supplied by ACDC
