Home » Dial Before You Dig – an invaluable national service*

Dial Before You Dig – an invaluable national service*

Hundreds of thousands of kilometres of hidden underground pipes and cables carry essential services to households and businesses each and every day of the year. We don’t think about them very much, but the extent to which we rely on them is enormous. Underground cables link hospitals, emergency services, schools, homes and businesses, and damaging these links can lead to significant disruption in our lives.

Over the years, we have seen a variety of accidents and disruptions from excavators unwittingly digging up underground assets. These have caused ruptured sewerage pipes, explosions from gas mains and even deaths from contact with underground electricity cables. The severity of incidents varies greatly, as does the resultant impact.

Dial Before You Dig’s South Australian and Northern Territory State Manager, Nigel March, said anyone can damage assets.

“You don’t need to be operating a large front end loader,” he said. “A worker digging a shallow trench as part of a minor landscaping job can cause as much damage as a multinational building company during the construction of a large civil project. Australia’s underground assets and the individuals who work around them need to be protected and that is where Dial Before You Dig comes in.”

Dial Before You Dig plays a key role in protecting Australia’s workers, a vast array of underground services, and providing member organisations with invaluable information on excavation activity that affects them. It is a unique partnership between the majority of Australia’s communications, electricity, gas and water providers, as well as Councils and owners of underground pipes and cables. The company essentially plays a middleman role.

“An excavator provides us with the location of their planned excavation and we provide the affected asset owners with those details,” Nigel March said. “These asset owners are our members and they respond directly to the excavator within two working days.”

The Dial Before You Dig service is free to the user. The easiest way to lodge an inquiry is via the interactive web service at www.dialbeforeyoudig.com.au. There is also the toll free 1100 number, which can be used between 8am and 5pm on weekdays.

Once an inquiry is lodged, users receive a confirmation sheet from Dial Before You Dig with details of the work location. Asset owners will then alert excavators to their assets by sending information detailing the locations of any underground assets in the work vicinity.

Depending on the type of networks in the area, some companies may reply by phone to discuss the plant location directly.

For further information visit www.dialbeforeyoudig.com.au

*Copy supplied by Dial Before You Dig

 

Digital Editions


  • Grants close soon

    Grants close soon

    Queensland councils have until 31 March to apply for Round two of the State Government’s Secure Communities Partnership Program, which offers up to $400,000 per…

More News

  • Stretching for a good cause

    Stretching for a good cause

    Ballarat residents stretched, smiled and snuggled their way through a unique Kitten Yoga event that combined relaxation with a heartwarming cause – helping kittens find their forever homes. Hosted by…

  • Murray Library upgrade open

    Murray Library upgrade open

    The Murray Library refurbishment is now complete, and the revitalised space is officially open to the community. The upgrade delivers a brighter, more accessible and flexible library that reflects the…

  • Lockyer announce Scott Greensill as CEO

    Lockyer announce Scott Greensill as CEO

    Lockyer Valley Regional Council has appointed Scott Greensill as its new Chief Executive Officer. Councillors formally approved the appointment of Mr Greensill at a Special Meeting of Council in February.…

  • Myers resigns for health reasons

    Myers resigns for health reasons

    Wollongong’s Councillor Tiana Myers has resigned, as a Ward Three Councillor for City Council due to health reasons. Cr Myers was elected to Council in 2024 with a focus on…

  • Acknowledging women’s role in councils

    Acknowledging women’s role in councils

    Council representatives from across the state gathered in Sydney today for Local Government NSW’s (LGNSW) International Women’s Day event. Mayor Darcy Byrne, President of LGNSW, said the event was an…

  • Kylie Davies beats strong field

    Kylie Davies beats strong field

    Flinders Shire Council is pleased to announce the appointment of Kylie Davies as its new Chief Executive Officer. Ms Davies will start in the role on 13 April following a…

  • Leaving on a high

    Leaving on a high

    Mount Alexander Shire Council’s Chief Executive Officer Darren Fuzzard will end his tenure at the council in July 2026, marking ten years of service to the organisation and community. Mr…

  • Safety first for transport corridor

    Safety first for transport corridor

    Traversing a major Townsville transit corridor spanning three suburbs will soon be safer for motorists, cyclists and pedestrians, with Townsville City Council commencing a $3.8 million upgrade of Hugh and…

  • Creating long-term employment pathways

    Creating long-term employment pathways

    The Shire of Carnarvon is creating long-term employment pathways and strengthening workforce capability through its participation in the Remote Jobs and Economic Development (RJED) Program, a national initiative designed to…

  • Cool summer plan for Campbelltown

    Cool summer plan for Campbelltown

    Extreme heat is the biggest killer of natural disasters in Australia, exceeding that for any other environmental disaster combined, including floods, storms, bushfires and cyclones. While high temperatures pose risks…