Home » Dial Before You Dig – an invaluable national service*

Dial Before You Dig – an invaluable national service*

Hundreds of thousands of kilometres of hidden underground pipes and cables carry essential services to households and businesses each and every day of the year. We don’t think about them very much, but the extent to which we rely on them is enormous. Underground cables link hospitals, emergency services, schools, homes and businesses, and damaging these links can lead to significant disruption in our lives.

Over the years, we have seen a variety of accidents and disruptions from excavators unwittingly digging up underground assets. These have caused ruptured sewerage pipes, explosions from gas mains and even deaths from contact with underground electricity cables. The severity of incidents varies greatly, as does the resultant impact.

Dial Before You Dig’s South Australian and Northern Territory State Manager, Nigel March, said anyone can damage assets.

“You don’t need to be operating a large front end loader,” he said. “A worker digging a shallow trench as part of a minor landscaping job can cause as much damage as a multinational building company during the construction of a large civil project. Australia’s underground assets and the individuals who work around them need to be protected and that is where Dial Before You Dig comes in.”

Dial Before You Dig plays a key role in protecting Australia’s workers, a vast array of underground services, and providing member organisations with invaluable information on excavation activity that affects them. It is a unique partnership between the majority of Australia’s communications, electricity, gas and water providers, as well as Councils and owners of underground pipes and cables. The company essentially plays a middleman role.

“An excavator provides us with the location of their planned excavation and we provide the affected asset owners with those details,” Nigel March said. “These asset owners are our members and they respond directly to the excavator within two working days.”

The Dial Before You Dig service is free to the user. The easiest way to lodge an inquiry is via the interactive web service at www.dialbeforeyoudig.com.au. There is also the toll free 1100 number, which can be used between 8am and 5pm on weekdays.

Once an inquiry is lodged, users receive a confirmation sheet from Dial Before You Dig with details of the work location. Asset owners will then alert excavators to their assets by sending information detailing the locations of any underground assets in the work vicinity.

Depending on the type of networks in the area, some companies may reply by phone to discuss the plant location directly.

For further information visit www.dialbeforeyoudig.com.au

*Copy supplied by Dial Before You Dig

 

Digital Editions


  • Greater Geraldton bridge lauded

    Greater Geraldton bridge lauded

    City of Greater Geraldton bridge replacement project wins prestigious engineering award Inovative engineering has earned the recently completed Nangetty-Walkaway Road Bridge Replacement Project top honours…

More News

  • Big attraction for tiny town

    Big attraction for tiny town

    Dozens of tourists have created history as the first passengers in decades to arrive in the tiny southern Queensland town of Thallon by rail. Excited passengers travelled for hours on…

  • Together Butchulla Talk

    Together Butchulla Talk

    A new Indigenous book celebrating the Butchulla language and local animals was launched at Hervey Bay Library earlier this month with storytime, language, dance and art activities for families to…

  • New Logan arena

    New Logan arena

    An upgraded arena for equestrians has officially opened at Skerman Park in North Maclean. Logan City Council delivered the $928,000 project, which includes a weatherproof roof, to support members of…

  • Noosa mastering AI

    Noosa mastering AI

    Digital Hub is trying to help Noosa locals get the most out of AI. Mastering AI can make life easier in countless ways. From planning weekly meals with specific dietary…

  • Change in the weather

    Change in the weather

    AUSSIE FLOOD RESCUE It’s obvious to everybody that we are seeing weather changes. It appears to be more erratic and frequent than ever before. Local government bodies are plagued by…

  • Dandycon set to return

    Dandycon set to return

    Dandy Con, Greater Dandenong’s much loved comic and pop culture festival, returns on Saturday 11 April 2026 between 11am–4pm, bigger than ever. This free, all ages event fills Dandenong Library,…

  • A creative future for Kingston

    A creative future for Kingston

    The community has been invited to help shape Kingston’s creative and cultural future. Kingston residents are being invited to help finalise the city’s cultural roadmap, with the Draft Creative and…

  • Tweed residents gunking up wastewater

    Tweed residents gunking up wastewater

    Tweed Shire Council is urging residents to rethink what they flush down the toilet and pour down the drain, after revealing that crews remove around 156 tonnes of rubbish and…

  • In memory of Chris Quilkey

    In memory of Chris Quilkey

    It was with great sadness that we learned that former Blacktown City Deputy Mayor and Councillor Chris Quilkey has passed away. First and foremost, our thoughts are with Chris’s family,…

  • Unit demolished as Ipswich flood recovery continues

    Unit demolished as Ipswich flood recovery continues

    Ipswich Mayor Teresa Harding has welcomed the demolition of Mihi Grove, a flood-hit 42-unit complex in Brassall purchased as part of the Queensland and Australian Government’s Resilient Homes Fund Voluntary…