The City of Gold Coast in partnership with the Commonwealth Bank is transforming the way residents are able to pay their rates and water with the introduction of a new self-service payment kiosk at Elanora and Runaway Bay libraries.
Made possible by Commonwealth Bank’s revolutionary EFTPOS tablet, Albert, the kiosks make paying rates and water notices simple, easy and accessible to Gold Coast residents.
Gold Coast Deputy Mayor Donna Gates said the City was leading the way by offering the community access to innovative services making it easy for residents to pay their notices at their convenience.
“This new service will deliver a safe, secure and efficient payment option. Many customers prefer to pay their notices over the counter so these kiosks give the Gold Coast community, especially our seniors, an alternative option when paying their rates.
“This self-service payment kiosk means people can avoid queuing and walk into either of these two libraries and pay their rates in the space of a few minutes.”
Councillor Gates said the Albert device used touch screen technology and made paying notices easy and simple for residents.
“It’s fast, safe and secure. Simply scan your printed notice, or key in the notice number, enter the payment amount and follow the prompts. A printed receipt will be available to confirm your payment. Our friendly library staff are also on hand to assist as necessary.”
Customers can pay the amount in full or choose to pay by instalments at the kiosks.
The payment kiosk is being offered on a 12 month trial basis and will be assessed at the completion of this period.
