Innovative business improvement methods such as Business Process Mining and Lean Six Sigma could help streamline your operations and drive big savings.
All organisations can benefit from improved process management, including local governments.
Lean Six Sigma is an internationally renowned process improvement methodology that aims to cut out waste and increase efficiencies in
an organisation.
Patrice Moutou has had over 15 years’ experience as a Lean Six Sigma consultant, driving savings of several millions of dollars for organisations across Australia and internationally.
One organisation he worked for introduced Lean Six Sigma to improve customer satisfaction and reduce costs — yielding dramatic results.
“All previous methodologies the organisation used only provided partial improvements that were not sustainable in the medium to long term. These methods could not swing the improvement pendulum far enough despite the costs associated with their implementation.
“Then, in the first year after Lean Six Sigma was introduced, an independent audit identified costs associated with the deployment of this program in the range of $10 million, with signed-off actual benefits of $25 million, in addition to improvement in customer satisfaction ratings, reduction in risks exposure and improvement in employee engagement.
“Some of the changes made remained in place and were still providing benefits up to 10 years after implementation.”
As facilitator of the University of Melbourne’s Lean Six Sigma Green Belt short course, Mr Moutou delivers practical insights into the methodology.
“The course gives you a common-sense approach to solving recurring process problems, which can help you deliver real tangible solutions to your organisation.”
Another innovative approach to business improvement, process mining, uses data from an organisation’s information technology systems to create a clear picture of how the organisation operates.
Leader of the University of Melbourne’s process mining short course, Professor Marcello La Rosa, said the practice ‘allows managers to utilise data-driven evidence, instead of relying on mere intuition, to make decisions’, and it is informed by world-leading research at the university.
Professor La Rosa said both courses would be particularly valuable for council managers or staff involved in continuous improvement projects.
To learn more about course intake dates, fees and delivery modes, visit: unimelb.edu.au/cpd/lgfocus20
*Copy supplied by the University of Melbourne
