Central Coast Council initiated an automated, self-access service Library@YourTime at Toukley Library on 1 July 2022.
The aim of the project was to give greater flexibility and convenience to the local community, with access to library facilities from 7am to 7pm, seven days a week, even during unstaffed hours and on public holidays.
Feedback from the community indicated that often the existing opening hours of Monday to Friday, 9am – 4.30pm, did not always meet the needs of those wishing to use the library.
The automated system utilises technology to monitor public safety including the library entrance, lighting, alarms, and public announcements. The premises are CCTV monitored 24/7 to ensure safety and security. Book loans and returns work on a self-service model using the existing FE Technologies RFID kiosks.
To ensure users, who must be over 18 years, are well versed in how to use the system, they attend an induction session, offered by appointment during Toukley Library staffed hours, have a site tour, and review user guidelines prior to their usage of the Library@YourTime service. They are then provided with a Library@YourTime access card which allows access to the library outside of regular staffed operating hours. People under the age of 18 can enter but must always be accompanied by a responsible Library@YourTime customer.
Once inducted, customers can loan and return items, pick up reservations, use public PCs, print or photocopy items, use the scan to email machine, use the space in the library to work or study, or spend a bit of family time together.
Council is delighted in how the initiative is being received, with recent feedback from our customers very positive. Plans are underway to expand this service to two other council-operated library branches.
