In February 2023, the City of South Perth reached another milestone in its commitment to creating an online community and improving its customers’ experiences with the launch of mySouthPerth.
An online customer portal, mySouthPerth is part of the city’s digital first strategy to achieving a vision of providing better customer service, greater transparency, and improved efficiencies for our customers and community.
In mySouthPerth, customers can lodge and track development applications, register their pets, make a payment at anytime, anywhere. And it enables customers to easily access all their application records, animal details and payment histories online. The next and final step in this project phase will include rates and health compliance, with work being conducted over the coming months to implement by June 2023.
Business units across the organisation contributed and supported the planning and launch of the initial stage of mySouthPerth including planning, building, rangers, animal care, customer service, infrastructure services, finance and marketing.
The transition to mySouthPerth is an integral part of the city’s major project to replace most of its individual technology systems with 1System, to fully integrate and connect information from all core areas of the organisation, streamlining systems and creating one source of truth.
The aim is to deliver a best-practice system that provides a foundation to improve our processes, strengthens the capacity of our people and facilitates the delivery of excellent service to our customers.
The system has already delivered significant internal improvements and operational efficiencies and more broadly this project positions the organisation to meet 21st-century expectations in terms of customer service and efficiencies for service delivery and convenience.
To find out more, visit southperth.wa.gov.au/mysouthperth_learnmore
