Telstra has decided to extend their 3G network closure by two months to allow people more time to upgrade their devices.
They will close their 3G network on 31 August 2024.
Connectivity is becoming more and more important to the way people live and work, and Telstra are excited to help all Australians transition to 4G and 5G mobile networks which are faster, more reliable, and more resilient.
But they have to make sure everyone is ready to make this transition together – and they know some of their customers are still working through the steps they need to take to upgrade their devices. That’s why they’ve decided to provide more time and further support.
Upgrading a 3G device is a must
If a device is 3G only, if it does not support Voice over 4G (VoLTE), or if it is 4G enabled but hardwired to use 3G for Emergency calls, then it needs to be upgrade before the 3G closure to stay connected.
This will also affect medical devices and other hardware connected to the Telstra 3G network, from EFTPOS terminals to farm machinery.
For those who are not sure if they will be impacted or what to do, they can SMS ‘3’ to 3498 and Telstra tell them if their handset needs to be updated.
For other connected devices, please reach out to the supplier or manufacturer for more information. Telstra is always a phone call away for those needing further support or are facing challenging financial or other circumstances. Telstra will work with the customer to find the best solution.
Soon, customers yet to upgrade will hear a short message on impacted mobiles when they make an outgoing call, as a reminder that they need to act. This pre-recorded message will only be removed once the phone is upgraded.
It’s important to act now
While there is now a little more time, please don’t delay. The Telstra 3G network is closing soon, and it is important to act now. For those still using an impacted device after 31 August, they won’t be able to call Triple Zero for Emergency help.
Telstra have been making good progress on modernising our 3G network sites with new 4G and 5G antennas and radio hardware, with 99 percent of upgrades now complete.
They have made an absolute commitment to expand their 4G coverage to be equivalent to existing 3G coverage across the country before they close the 3G network, and they are on track to meet that.
Telstra say moving off 3G is a big leap forward.
After upgrades are complete, they will continue to test and optimise the network to make sure all their customers get the best experience possible.
General
Moving customers onto 4G and 5G services will mean a big leap forward for mobile connectivity across Australia. It will allow them to repurpose the 3G spectrum so they can extend their 5G network and create a more reliable network and a better experience for their customers.
Closing Australia’s 3G networks is a significant step that will lead to improved connectivity for the nation, so please act quickly to check their devices and upgrade today.
For those need more information, or any help with the change, they should drop into their nearest Telstra Store, visit: telstra.com/3Gclosure, or call Telsta on 13 22 00.
