Empowering Local Government through in-house engagement training.
Practical, customisable training that builds confidence, connection and capability across your team.
In today’s complex and ever-evolving environment, local government plays a pivotal role in shaping inclusive, connected communities. Engagement is central to this. It’s how trust is built, how voices are heard, and how meaningful decisions are made. But great engagement doesn’t just happen — it’s a skill that needs to be learned, practised and refined.
That’s where the Engagement Institute’s (formerly IAP2 Australasia) in-house training steps in.
As the trusted home of engagement professionals across Australia and New Zealand, the Engagement Institute delivers expert-led training directly to your team, in-person or virtually, tailored to your real-world challenges. Whether you’re supporting place-based planning, infrastructure development, regulatory reform or community wellbeing, we help your people build the tools and confidence to engage with integrity and impact.
Customised, cost-effective and built around you
Our in-house training is designed specifically for organisations like yours. We don’t deliver one-size-fits-all solutions. Every program is shaped to your needs — using your case studies, aligning with your strategic goals, and supporting the skillsets that matter most to your team.
This tailored approach makes it ideal for local government teams working across planning, communications, governance, environment, infrastructure and community development. We work with you to select the most relevant modules, design the learning experience, and deliver a session that’s energising, inclusive and immediately useful.
With a minimum of just 10 participants, in-house training is a smart, cost-effective way to upskill entire teams, eliminate travel costs, and foster a consistent culture of best practice engagement. Training can be delivered on-site or online, wherever your team is based — including regional and remote areas.
Expert trainers, real-world outcomes
Facilitated by licensed trainers with deep engagement expertise, each course is grounded in practice and focused on outcomes. Sessions blend clear theory with hands-on activities, ensuring participants leave with practical tools, frameworks, and strategies they can apply straight away.
From foundational courses like Essentials of Engagement to specialist topics including conflict resolution, data for engagement, facilitation skills, and influencing, there’s a course to suit every level of experience. More advanced teams can deepen their skills with leadership-focused modules on navigating complexity, managing outrage and building strategic frameworks.
All courses contribute towards the IAP 2Australasia Certificate of Engagement — the gold standard for engagement professionals across Australasia. This not only supports professional growth but also builds organisational capability and consistency.
Stronger teams. Better engagement. More confident communities.
When councils invest in engagement capability, the ripple effect is powerful. Your team becomes more confident and aligned. Your processes become more inclusive and transparent. And your communities feel genuinely heard and respected.
In-house training with the Engagement Institute is more than a learning opportunity — it’s an investment in people, purpose and performance.
Let’s build engagement that matters. Together.
Ready to bring engagement training to your team?
Reach out for a customised proposal at sales@engagementinstitute.org.au or visit engagementinstitute.org.au/training/in-house-training for more information.
