Snap Send Solve Annual Award Honours Councils and Organisations Driving Transformative Community Change Across Australia and New Zealand
The awards celebrate the achievers from over 850 councils and other community-focused organisations across Australia and New Zealand.
In 2024, more 1.5 million community issues were reported in Australia, alongside 139,676 in New Zealand, highlighting the vital role councils and organisations play in fostering safer, more connected communities.
Through the Snap Send Solve app, users have efficiently identified and reported incidents such as dumped rubbish, flooding, graffiti, illegal parking, and potholes, with councils addressing many issues within three weeks. By enabling swift resolution and sharing incident reports nationally, the app has empowered communities across Australia and New Zealand to drive meaningful, positive change.
Council areas or regions are eligible across five award categories, which include; Top five by state overall, Snappers Choice Award, Digital Community Award, Inclusive Excellence Award and Customer Experience Award.
Northern Grampians Shire Council (VIC) has claimed victory in the Top 5 by state overall, along with Camden Council (NSW/ACT), City of South Perth (WA), Kingborough (TAS), East Arnhem Regional Council (NT), Sunshine Coast Regional Council (QLD), City of Holdfast Bay (SA), and Hurunui District Council (NZ) who won in their regions respectively.
Taking home the major accolade in the category of Snapper’s Choice Award was the City of Moreton Bay (QLD), The Award is presented to the council and organisation with the highest number of votes from Snap Send Solve users in each region. Hume City Council (VIC), Sydney Water (NSW/ACT), City of Swan (WA), Hobart City Council (TAS), Katherine Town Council (NT), City of Tea Tree Gully (SA), and Christchurch City Council (NZ) were also celebrated as regional winners.
City of Moreton Bay Mayor Peter Flannery was incredibly proud to celebrate winning the Snappers Choice Award, highlighting the Council’s commitment to working with the community to improve public spaces and enhance liveability within the city.
“Being voted Queensland’s best by the community through the Snappers Choice Award is incredibly rewarding. It’s fantastic to know our residents value the work we’re doing to resolve issues that matter most to them.
“It shows that our communities appreciate the quick and efficient service we provide through our partnership with Snap Send Solve, and we’ll continue working hard to deliver for them.”
City of Port Phillip (VIC) has claimed victory in the Digital Community Award. The Award is presented to the council that has the most active community. Waverley Council (NSW), City of Swan (WA), Burnie City Council (TAS), Katherine Town Council (NT), Winton Shire Council (QLD), Adelaide Port Council (SA), and Selwyn District Council (NZ) were also recognised as regional winners.
Yarra Ranges Council (VIC) took victory in the Inclusive Excellence Award The Award is presented to the council and organisation that has solved the most accessibility-related reports, such as damaged footpaths and overgrown vegetation. The Council of the Shire of Hornsby (NSW), City of Melville (WA), Burnie City Council (TAS), City of Darwin (NT), City of Moreton Bay (QLD), City of Port Adelaide Enfield (SA), and Auckland Transport (NZ) were also recognised as regional winners for their efforts in improving accessibility.
Ballarat City Council (VIC) won the Customer Experience Award. The Award is presented to the council with excellent communication as rated by Snap Send Solve users in each region. Queanbeyan-Palerang Region (NSW/ACT), Shire of Wyndham-East Kimberley (WA), Clarence City Council (TAS), East Arnhem Regional Council (NT), Winton Shire Council (QLD), City of Charles Sturt (SA) and Grey District Council (NZ) also won.
