Transform Resident Satisfaction with HappyOrNot: A Smart Solution for Councils
Understanding the needs and concerns of your community is essential for delivering effective council services. HappyOrNot provides councils with a cost effective, innovative, real-time feedback solution that helps gauge public sentiment instantly, enabling data-driven decisions to improve service delivery and resident satisfaction.
With HappyOrNot’s simple yet powerful smiley-faced terminals, residents can provide feedback in seconds when visiting service centres, libraries, museums, arts facilities, sports and leisure, events, and other community locations. Digital and online survey options also make it easy to capture insights from remote users. All responses are collected in a centralised dashboard, giving councils valuable analytics to identify trends, address issues promptly, and enhance overall community engagement.
“We still see councils using phone and email to survey residents, but these methods often result in low response rates, delayed insights, and limited reach,” says Derek Lamb of Push My Button, the Australian reseller of HappyOrNot.
“Allowing residents to give feedback immediately after receiving a service ensures the feedback is relevant and time specific. Making the feedback process simple and accessible leads to higher response rates, which translates into greater insights.”
