News
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Internal restructure drives cultural change
The City of Mount Gambier has undergone a major internal organisational restructure, in line with its resident-driven Community Plan. The plan is based on the…
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Fewer snags for contact centre customers
Newcastle City Council residents are showing their appreciation for the improved services and reduced wait times at the council’s Customer Contact Centre. A complaint about…
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Strengthening the workforce
The Shire of York in Western Australia has strengthened its Human Resources processes to benefit employees and the community. The Shire of York is located…
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The importance of a friendly face
At the City of Nedlands in Western Australia, Customer Services Officer Judy Denton has long provided a friendly and trusted presence for residents. In her…
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New tool for emergency management
Sydney Coastal Councils Group (SCCG) has released an Emergency Management Health Check Tool for all local councils in New South Wales. The emergency management project…
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Reporting online
The City of Canning in Western Australia has launched a new web portal that allows residents to efficiently report issues and lodge enquiries. The City…
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Councillors go electronic
In a continued bid to cut costs, City of Greater Geraldton councillors have gone paperless. All correspondence at the Western Australian council is now sent…
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Employee scheme rewards good ideas
Glenorchy City Council in Tasmania has launched a scheme to reward employees for ideas that improve Council operations, work practices and service to ratepayers and…
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Questions to ask yourself when buying or implementing payroll or HR software*
Buying and implementing new software for your organisation can be a daunting task. When you couple it with the fact that the new software will…
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Volunteers bolster healthy lifestyle program
In the City of Holdfast Bay in South Australia, volunteers are helping to deliver important council programs whilst gaining on-the-job training. When Commonwealth funding for…
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Universal design means access for all*
Access Institute sets the benchmark for access and universal design education and training relating to the built environment. We create a dynamic and energised training…
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Practical skills for policy professionals*
The University of Technology Sydney’s Institute for Public Policy and Governance (UTS:IPPG), incorporating the Centre for Local Government (UTS:CLG), has launched a new postgraduate course…
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