ACDC, the training and professional development service of the Australian International Disputes Centre, has launched its 2011 program, offering a range of best practice courses to manage all types of conflict, complaints and grievances.
“This year, ACDC’s well known foundation courses are complemented by a suite of advanced professional development options to ensure that all staff can benefit at each stage of their careers,” said AIDC Training Manager, Lynne Richards.
“Training motivates staff and ensures that they are able to respond effectively to continuous workplace change”.
Courses include the following.
Facilitating Difficult Discussions
This is two day course intended for managers, team leaders, supervisors and HR staff across all levels who need to give and receive authentic, timely and sometimes sensitive feedback in the workplace. For those who have completed this course, ACDC offers an advanced, one-day extension program.
Complaint Handling
A one day course designed to assist front line staff who manage customer experiences, face to face, in writing or by telephone.
Conflict Resolution/Dispute Avoidance
This is a one day course for staff at all levels. Participants learn how conflict escalates, techniques to minimise its effects and the impact of conflict handling modes on resolution.
Mediation Training and Accreditation
A five day intensive course in enabling participants to learn and practise the skills of mediation. For experienced mediators, ACDC offers Advanced Mediation training as well as a range of professional development courses to maintain accreditation.
“Quality training has many benefits,” said AIDC’s CEO, Michelle Sindler. “For councils, it results in a more productive workforce, higher quality work, reduced employee turnover and improved staff motivation, and for employees, career development, increased skill and confidence levels.”
ACDC’s courses can be conducted at the AIDC in Sydney or customised for onsite delivery throughout Australia.
For further information go to www.disputescentre.com.au
*Copy supplied by ACDC
