ShoreTel®, the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, is continuing to gain market share in the local government sector.
ShoreTel users were added in the last 12 months through deployments with local government customers across the country, with more than 50 councils currently considering ShoreTel as their business communications solution.
Councils are often challenged by conflicting demands, needing to be more responsive in the delivery of services to the community and, at the same time, under pressure to save costs through more streamlined operations. This is where ShoreTel’s solutions are meeting the needs of more and more councils, in both regional and metropolitan areas.
“We’ve had phenomenal success since we started to actively target the local government sector in mid 2011. In addition to the customers ShoreTel has won in the past 12 months, we expect to significantly increase our local government business in Australia over the next 12 months,” said Jamie Romanin, Managing Director, ANZ ShoreTel.
“Local government IT departments need technology solutions that meet their criteria without adding a burden of complexity to the operation, and ShoreTel provides the ideal solution with powerful and integrated business communications combined with a simple and elegant systems architecture and management interface,” said Mr. Romanin.
One of ShoreTel’s local government customers in Australia is the City of Subiaco, which is responsible for a region with a residential population of almost 20,000 and approximately 1400 businesses in inner western metropolitan Perth.
“In terms of functionality, the ShoreTel Unified Communications and Enterprise Contact Center solution offered everything we required. The ShoreTel solution provided the best total cost of ownership. We now have a communications environment that is the platform for Council to meet its goals to provide great customer experience and service response,” said Paul Moll, Manager Information Services, City of Subiaco.
This is just one of a number of examples where ShoreTel has provided a comprehensive and cost-effective communications solution to the local government sector.
“ShoreTel is committed to helping local government deliver new communication solutions that align with local challenges, help to build more interactive relationships with citizens and business owners, and bring additional government resources to communities, towns, cities, and regions,” said Mr Romanin.
*Copy supplied by ShoreTel
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