News
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Phone app makes parking easy
The City of Perth has just made life a whole lot easier for residents, visitors and commuters with an Australian first — a mobile phone…
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Council commits to quality customer service
Tweed Shire Council has updated its Customer Service Charter to incorporate changes to procedures since the establishment of its Customer Contact Centre. The Contact Centre,…
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Councils surveyed about the carbon tax
The Municipal Association of Victoria (MAV) has released a report into the impact of the carbon tax on Victorian local governments. Surveying 38 councils, ranging…
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One stop shop for Work Health & Safety
The introduction in New South Wales of the Work Health and Safety Act 2011 and Regulations has resulted in some important changes to the way…
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Auburn seeks access for all
The introduction in New South Wales of the Work Health and Safety Act 2011 and Regulations has resulted in some important changes to the way…
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Reforms lift local government performance
A number of State governments have begun to introduce reforms to planning and building application processes in an effort to increase efficiency and reduce costs.…
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Engaging young people in local government
Getting young people involved in their community, or in the council that represents the community, is no mean feat. In 2010 the City of Melville…
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New software assisting Council operations
During a very busy first term, Maranoa Regional Council has implemented a significant number of key software packages to ensure business practices, legislative requirements and…
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Mobile customer service puts residents first
Councils that cover a number of suburbs or towns, with only one or two customer service centres, are discovering the benefits of running Mobile Customer…
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New records management system
The Shire of Dandaragan is located about 250km north of Perth in Western Australia, and represents five small towns and their surrounds. Originally settled in…
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Automated business paper system improves efficiency
With NSW Local Government elections on the horizon for this September, Port Macquarie-Hastings Council is nearing the end of its four year period under Administration.…
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Dealing with disaster
Local governments are facing the aftermath of natural disasters right across Australia, from the destruction wreaked by cyclones in Port Hedland to seemingly endless floods…
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