Queensland’s Dalby Town Council will improve its services over the next five years through an extensive staff training program.Council aims to deliver exceptional levels of customer service to the community and improve its organisational leadership, business performance and asset management. This will be achieved by providing employees with training to improve their skills along with a certified qualification.
Working with Southern Queensland Institute of TAFE during 2004/05, 30 per cent of workers undertook training in horticulture, business administration, workplace training and assessment, construction and frontline management.
Dalby Human Resources Manager, Darren Smith, said to meet Council benchmarks of success, staff need to develop greater skills.
“Over the past four years we have been increasing our usage of TAFE to our great benefit,” he said. “It’s always been able to provide tailored, flexible instruction to meet our needs and our employees gain a qualification that is recognised throughout the country.This gives them a greater opportunity to boost their career at Dalby Town Council or elsewhere.”
Darren Smith recently completed a Certificate IV in Workplace Training and Assessment. The certificate enables him to better manage work peers and adopt workplace instruction to suit individual learning styles.
As part of a 12 month traineeship with Council, Ashleigh Davidson is completing Certificate III in Business Administration.
“I’m doing the finance subjects of the TAFE course at the moment and a lot of it relates to what I will have to do in the workplace in the future,” Ashleigh Davidson said. “The qualification is necessary for me to get a good job in business administration when I’ve finished my traineeship.”
Darren Smith said good training helps employees to enjoy their job.
“Job fulfilment and satisfaction transfers to the customer in the form of improved service and that’s good for us because it then becomes a cycle,” he said. “If a worker makes a customer happy and is recognised for their good work, it makes for a more enjoyable, efficient workplace that enables us to provide people with the services they expect.”
For further information contact Darren Smith on (07) 4672 1128.
