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  • Customer service charters

    By providing high quality customer service yields, the Shire of Busselton is experiencing positive results for both Council and the community. The Shire of Busselton…

  • Streamlining Occupational Health

    Using Council’s Local Area Network (LAN) and email system, staff at the City of Norwood Payneham and St Peters in South Australia have developed a…

  • An Insight into

    Insight International Consultancy is a leader in the design, development and delivery of learning and training programs. “When working with organisations we determine needs before…

  • Blue Mountains staff development

    Blue Mountains City Council is undertaking a professional development program that is skilling up its employees, and at the same time assisting Council to achieve…

  • Cutting the cost of injury

    Health Services Australia (HSA) is to launch a new injury management program in 2003, focused on providing a holistic approach to injury management to better…

  • Resource sharing leads

    Despite the tyranny of distance, Human Resource Managers from four participating Pilbara Councils have come together to develop an effective Equal Opportunity and Diversity Management…

  • Community Forums a two way

    An innovative way to encourage greater public participation in Council meetings and decision making is delivering a range of benefits for Jerramungup Shire Council. The…

  • One team – one formula

    Formula One motor racing is based on teams and shared rewards, where continuous learning and skill development are a team’s greatest assets. These are also…

  • Fairfield takes on

    After a self assessment of their organisation, senior management from Fairfield City Council discovered that they wanted to do more than they were already doing.…

  • Risk management strategy

    Wellington Shire Council in Victoria has implemented a strategy that ensures risk management is entrenched in the organisation’s every facet. “We have implemented sound risk…

  • www.workplace.gov.au

    Everything you want to know about the workplace from the one place … Australian WorkPlace The Australian WorkPlace (WorkPlace) web site is an entry point…

  • Buried talents

    By Richard Perrin * Local Government organisations are faced with a multitude of pressing community demands. Critical to our endeavours is the ability to identify…

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