News
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Software streamlines contract management*
Last month’s edition of Local Government FOCUS ran a story on the risks councils face when they outsource work to external contractors (see ‘Engaging contractors:…
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Future directions in administration & management systems
An interview with Jane Trotter, General Manager Corporate and Community Services, City of Burnside, South Australia With the future of Local Government set to hold…
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Melville achieves customer service accreditation
The City of Melville has achieved certification from the Customer Service Institute of Australia (CSIA) in line with the International Customer Service Standard (ICSS 2003–2006).…
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CCTV conference for Australian Local Governments*
Hear from council users IP Surveillance in Action (IPSiA) 2009 is a one day seminar, taking place in Brisbane on Friday 12 June, showcasing some…
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Copyright obligations – the overlooked risk*
Compliance, corporate governance and risk management all play an important part in managing councils’ financial and operational risks. But have you stopped to consider the…
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New horizons for SA rating professionals
The successful attraction and retention of skilled employees is affected not just by economic and technological changes, but also by population and generational changes. Companies…
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First call resolution ‘fact V fiction’
First call resolution has long been talked about within Local Government circles. Some claim it simply cannot be done, a few claim to have implemented…
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Protecting data
Keeping data secure is essential to maintain privacy, but it also assures that information is protected from unauthorised disclosure, modification or destruction. Last year, the…
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Simplifying reporting
Located between Sydney and Canberra in New South Wales, Goulburn Mulwaree Council is using a web based tool to simplify the reporting process for management…
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Pay and HR solutions your way*
Empower Masterpay Pty Ltd is a leading provider of Pay and HR solutions through innovative product development, quality service and support. Its customers span all…
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Redland City Council adopts new organisational development plan
In March, Redland City Council adopted a new organisational development plan aimed at ensuring Council is a sustainable and effective organisation well into the future,…
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Digital signatures have completed councils’ electronic process*
In the current economic climate, councils are looking for ways to cut costs and shorten business processes while improving staff efficiency and customer services. To…
Digital Editions
