News
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Copyright obligations – the overlooked risk*
Compliance, corporate governance and risk management all play an important part in managing councils’ financial and operational risks. But have you stopped to consider the…
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New horizons for SA rating professionals
The successful attraction and retention of skilled employees is affected not just by economic and technological changes, but also by population and generational changes. Companies…
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First call resolution ‘fact V fiction’
First call resolution has long been talked about within Local Government circles. Some claim it simply cannot be done, a few claim to have implemented…
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Protecting data
Keeping data secure is essential to maintain privacy, but it also assures that information is protected from unauthorised disclosure, modification or destruction. Last year, the…
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Simplifying reporting
Located between Sydney and Canberra in New South Wales, Goulburn Mulwaree Council is using a web based tool to simplify the reporting process for management…
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Pay and HR solutions your way*
Empower Masterpay Pty Ltd is a leading provider of Pay and HR solutions through innovative product development, quality service and support. Its customers span all…
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Redland City Council adopts new organisational development plan
In March, Redland City Council adopted a new organisational development plan aimed at ensuring Council is a sustainable and effective organisation well into the future,…
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Digital signatures have completed councils’ electronic process*
In the current economic climate, councils are looking for ways to cut costs and shorten business processes while improving staff efficiency and customer services. To…
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Customer focused electronic document management
Gloucester Shire Council recently purchased Tr@ceR – a customer focused electronic document management system – to upgrade and streamline its current paper based system. Located…
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Clean hands save lives – and that’s a fact*
As concerns for the spread of swine flu increase day by day, you might be asking yourself what you can do to prevent the spread…
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Peer based strategy development and problem solving*
HardyGroup International is the leading provider in Australia and New Zealand of Whole of Government Executive Learning Sets. These are peer based strategy development and…
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Mayor’s message
It’s a busy time for Launceston City Council with many major projects taking shape or nearing completion. These projects flow on from the community’s Vision…
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